Alabama Select Network wants to make sure that you have all the details you need when it comes to your care. Your Case Manager should be your first point of contact if you have any questions or concerns about your care. Please read your education brochure or contact your Case Manager if you have any questions.

Integrated Care Network Education Brochure

If you would like to visit an agency in person, please find the nearest Area Agency on Aging location to you. Call 1-800-AGELINE (1-800-243-5463) to reach the Area Agency on Aging and Aging and Disability Resource Center that serves your county or visit for further contact information.

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How do I qualify for the ICN Program?

In order to get these services, you must meet a set of financial, medical and program requirements set by Medicaid. You must also fall into one of the following groups:

  • Receiving care within a nursing facility through Medicaid
  • Receiving care through select waiver programs through Medicaid
    • Elderly and Disabled (E&D) Waiver
    • Alabama Community Transition (ACT) Waiver

To find out if you meet those requirements, you may call 1-800-362-1504 or 1-800-AGE-LINE to see if you qualify.

Institutional Medicaid Information

Home and Community-Based Waiver Services Information

How do I Qualify for a Waiver?

To be enrolled in a waiver, you must qualify both medically and financially.

  • Medical- You must meet the nursing facility level of care.
  • Financial- For 2023, the Income Limit is $2,742 per month and the Resource Limit is $2,000 as of the first day of each month.

Who do I Contact for More Information?

If you are already in the ICN program with Alabama Select Network:

  • Contact the Alabama Select Network at 1-855-288-7755.

If you are not already in the ICN program with Alabama Select Network:

  • For the Elderly and Disabled (E&D) Waiver, contact the Alabama Department of Senior Services at 1-800-243-5463 (1-800-AGE-LINE).
  • For the Alabama Community Transition (ACT) Waiver, contact the Alabama Department of Senior Services at 1-877-425-2243.

Visit for a list of Alabama Medicaid contacts.

Learn more about your medical condition.

We have included links below where you will find helpful information regarding medical diagnosis. If you would like additional information, please contact your Case Manager.


You have the right to disenroll from the ICN at any time. However, please be aware that disenrollment means you will no longer receive waiver services provided as part of this program.
If you wish to disenroll from the ICN program, please contact the Alabama Medicaid Agency at 1-800-362-1504 or talk directly with your Case Manager. 
Some reasons to disenroll from the ICN program include:

  • moving out of state;
  • a provider not covering the services you seek because of moral or religious objections;
  • needing services performed at a specific time and they are not available within the Provider network; and,
  • other reasons including, but not limited to, poor quality of care, lack of access to services covered, or lack of access to Providers experienced in dealing with specific health care needs.
The Alabama Medicaid Agency also has the right to disenroll enrollees due to eligibility or for fraudulent or abusive use of services.

Abuse, Neglect, and Exploitation

Alabama Select Network members have the right to be free from abuse, neglect and exploitation. It’s important that you understand how to identify abuse, neglect and exploitation and how to report it.

Abuse can be…

  • Physical abuse
  • Emotional abuse, or
  • Sexual abuse

Neglect can occur…

  • When an adult is unable to care for him/herself or to obtain needed care, placing his/her health or life at risk. This is “self-neglect.”
  • When the basic needs of a child or an adult who is dependent on others are not met by a caregiver, resulting in harm or risk of harm to health or safety. The neglect may be unintended, resulting from the caregiver’s lack of ability to provide or arrange for the care or services the person requires. Neglect also may be due to the intentional failure of the caregiver to meet the person’s needs.

Exploitation can include…

  • Fraud or coercion
  • Forgery, or
  • Unauthorized use of banking accounts or credit cards

Financial Exploitation occurs when a caregiver improperly uses funds intended for the care or use of an adult. These are funds paid to the adult or to the caregiver by a governmental agency.

Any time you feel like you are in immediately danger, call 911. If you think you’re a victim of abuse, neglect or exploitation or that any other Alabama Select Network member is a victim of abuse, neglect or exploitation, please notify your Case Manager immediately.

You can also report abuse, neglect, or exploitation to the Alabama Department of Human Resources, Adult Protective Services Division. That phone number is 334-242-1350 or the Adult Abuse Hotline at 1-800-458-7214.


Alabama Select Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Alabama Select Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Foreign Language Assistance

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-362-1504 (TTY:1-800-253-0799)

Chinese: 注意:如果您使用繁體中文,您可以 免費獲得語言援助服務。請致電 1-800-362-1504 (TTY:1-800-253-0799)。