Alabama Select Network wants to make sure that you have all the details you need when it comes to your care. Your Case Manager should be your first point of contact if you have any questions or concerns about your care. Please read your education brochure or contact your Case Manager if you have any questions.
If you would like to visit an agency in person, please find the nearest Area Agency on Aging location to you. Call 1-800-AGELINE (1-800-243-5463) to reach the Area Agency on Aging and Aging and Disability Resource Center that serves your county or visit http://www.alabamaageline.gov/area-agency.html for further contact information.
In order to get these services, you must meet a set of financial, medical and program requirements set by Medicaid. You must also fall into one of the following groups:
To find out if you meet those requirements, you may call 1-800-362-1504 or 1-800-AGE-LINE to see if you qualify.
To be enrolled in a waiver, you must qualify both medically and financially.
If you are already in the ICN program with Alabama Select Network:
If you are not already in the ICN program with Alabama Select Network:
Visit http://www.medicaid.alabama.gov/content/10.0_Contact/10.1_Medicaid_Contacts.aspx for a list of Alabama Medicaid contacts.
We have included links below where you will find helpful information regarding medical diagnosis. If you would like additional information, please contact your Case Manager.
You have the right to disenroll from the ICN at any time. However, please be aware that disenrollment means you will no longer receive waiver services provided as part of this program.
If you wish to disenroll from the ICN program, please contact the Alabama Medicaid Agency at 1-800-362-1504 or talk directly with your Case Manager.
Some reasons to disenroll from the ICN program include:
Alabama Select Network members have the right to be free from abuse, neglect and exploitation. It’s important that you understand how to identify abuse, neglect and exploitation and how to report it.
Abuse can be…
Neglect can occur…
Exploitation can include…
Financial Exploitation occurs when a caregiver improperly uses funds intended for the care or use of an adult. These are funds paid to the adult or to the caregiver by a governmental agency.
Any time you feel like you are in immediately danger, call 911. If you think you’re a victim of abuse, neglect or exploitation or that any other Alabama Select Network member is a victim of abuse, neglect or exploitation, please notify your Case Manager immediately.
You can also report abuse, neglect, or exploitation to the Alabama Department of Human Resources, Adult Protective Services Division. That phone number is 334-242-1350 or the Adult Abuse Hotline at 1-800-458-7214.
Alabama Select Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Alabama Select Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-362-1504 (TTY:1-800-253-0799)
Chinese: 注意：如果您使用繁體中文，您可以 免費獲得語言援助服務。請致電 1-800-362-1504 (TTY:1-800-253-0799)。